The Isle of Wight Directory

Do you need help, support or advice? There are various services available to Isle of Wight residents should you need urgent mental health advice or treatment.

Have you or someone you know been a victim of a hate crime or hate incident? Hate crimes and incidents come in many different forms. It can be because of hatred on the grounds of your race, religion, sexual orientation, transgender identity or disability. Hate crime in any form is wrong. That is why it is important that if hate crime happens to you or someone you know, that you report it. True Vision is here to give you information about hate crime or incidents and how to report it. On our website, you can: find out what hate crimes or hate incidents are. find out about the ways you can report them. report using the online form. find information about people that can help and support you if you have been a victim. Reporting makes a difference – to you, your friends, and your community. By reporting hate crime when it happens, you can help stop it happening to someone else. You will also help the police to better understand the level of hate crime in your local area, and improve the way they respond to it. You should not report hate crimes to our email address, but fill out […]

Take care in heatwave say hospital medics and nurses Most of us welcome hot weather, but when it’s too hot for too long there are health risks. If a heatwave hits this summer, make sure the hot weather doesn’t harm you or anyone you know. Top advice for being sun safe: Try to keep out of the sun between 11am to 3pm Wear UV sunglasses, preferably wraparound, to reduce UV exposure to the eyes, walk in the shade, apply sunscreen of at least SPF15 with UVA protection, wear a wide brimmed hat and light, loose-fitting cotton clothes. This should minimise the risk of sunburn. Drink lots of cool drinks and when travelling ensure you take water with you Look out for others especially vulnerable groups such as older people, young children and babies and those with serious illnesses Never leave anyone in a closed, parked vehicle, especially older people, infants, young children or animals If medicines are sensitive to temperature it may be worth keeping them in the fridge Children should not take part in vigorous physical activity on very hot days, such as when temperatures are above 30°C Remember that it can get uncomfortably hot indoors too. Try to […]

Through your support, Hampshire and Isle of Wight Air Ambulance brings an advanced Critical Care Team to people in Hampshire and the Isle of Wight when they need it most. Available both day and night, 365 days a year, the Air Ambulance Critical Care Team is called out many times a day to attend to road traffic collisions, sporting accidents, collapses and many other incidents. Highly skilled crews of doctors, paramedics and pilots can be at the scene of an incident within minutes, ready to deliver the same level of care that you would expect from a hospital emergency department. It currently costs in excess of £9,000 a day to maintain our life saving service, and it is only thanks to the generosity of the communities that we serve that we are able keep the Air Ambulance flying and saving lives. Registered Charity Number: 1106234

The RNLI is the charity that saves lives at sea. Cowes Lifeboat Station is converted from a former HM Customs Watch House, the rear of which is 300 years old. It looks out onto one of the world’s busiest shipping waterways and carries out a range of interesting services every year. Registered Charity No. 209603 Bembridge Lifeboat Station Yarmouth Lifeboat Station

Working together to ditch highway flooding. There are a number of agencies working together to try and reduce the likelihood and impact of flooding on the Island. Who to call in the event of a flood: Flooding from main rivers and the sea: Environmental Agency Flood line: 0345 988 1188 Public Drains: Southern Water: 0330 303 0368 Flooding from private drains, land drains and watercourses: Contact the landowner Highways flooding: Island Roads: 01983 822440 In an emergency (where lives are at risk): Telephone 999

Each year our customers help us find and fix thousands of leaks and save millions of litres of water. The South East is an area of ‘serious water stress’, so our leak detection team are dedicated to finding water leaks across our region, using sophisticated monitoring and acoustic systems. However, the support of our four and a half million customers to report leaks can make a huge difference. If you are aware of a leak please phone our 24-hour Leakline: 0800 820 999 (Freephone) Or 0330 303 1263 (Calls charged at local rate) We will investigate and repair any leaks on our network as soon as possible.

Station opening hours: Mon to Sat 9am to 6pm Sun 9:30am to 6pm Closed 1pm to 2pm each day Bank Holidays 10am to 6pm. Access for people with reduced mobility Access for people with reduced mobility Assistance dogs welcome First aid Automatic doors Entrance intercom Induction loop service Facilities for people with impaired hearing Pushchair access Wheelchair-accessible toilets Low front counters Assisted wheelchair access Non-assisted wheelchair access Wheelchair-accessible lifts

Help Through Crisis (HTC) aims to assist Island residents who are in genuine hardship, enabling them to quickly access help in an emergency. There is a limited fund to provide immediate emergency help with food, gas and electricity. This can only be offered to those in the most need and as a last resort. No cash can be given but help will be provided to find other sources of assistance. We will do our best to help but we cannot give assistance in all circumstances. If you would like to apply please complete the online form or call the telephone number provided.