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Citizens Advice Isle of Wight is an independent charity based in Newport on the Isle of Wight, and is part of the Citizens Advice network across England and Wales.
Isle of Wight Council Trading Standards Service has a wide-ranging role in ensuring fair trading on the Island, by supporting the county’s businesses and protecting consumers. This helps to provide a level playing field for all and allows consumers to have confidence in the local economy. We also have responsibilities concerning the health and welfare of livestock and plans are in place to prevent and contain disease outbreaks. We receive thousands of complaints and enquiries every year so we need to prioritise the most serious cases and use the others to help us to plan our prevention work as we are not able to investigate every complaint individually. All consumer complaints MUST be made via our partner organisation the Citizens Advice Consumer Help Line (03454 04 05 06). We then use this intelligence to direct our enforcement work. We may not take direct action with respect to your individual complaint. We look at a number of issues to help us to decide which cases we investigate